Updated October 17, 2026
Ask for help with a purchase
If you were charged twice, cannot access the purchased files, or find a problem in the delivered content, contact support@foodallergycard.org using your checkout email. Include the order reference and a description of the issue.
How requests are handled
Support will investigate the payment and delivery record and discuss a correction, replacement or refund as appropriate. No guaranteed response time is stated. Do not include your full payment card number in a request.
After a refund
Private order access is disabled when a Stripe refund is received. Files you already downloaded remain on your own device. Your statutory consumer rights, where applicable, are not excluded by this process.
Country-specific consumer resources
The official references below describe protections in their respective jurisdictions. A digital purchase does not by itself determine which rights apply to a particular customer.